Welcome!
This site is a living portfolio of my personal and professional journey. I intend to share of my personal and professional development as well as learnings and best practices discovered along the way. As this is an ever evolving journey, so is this site. I will be adding content regularly and adding to my journey along the way. I hope that some of the experiences and struggles I have encountered can help others achieve their success, while avoiding some of the pitfalls that befall me along the way. Please feel free to reach out to me if you have any questions or want to connect.
Skills and Certifications
People Management
Experienced managing teams ranging from a small team of 5 individuals to large teams of over 100. These teams have been comprised of individuals with diverse education and skill levels.
Apple Certified Mac Technician
Experienced in diagnosing and troubleshooting advanced hardware and software issues for Mac desktop and laptop devices. This includes all current models.
Customer Service
Over 20 years of customer service experience across multiple industries. Ranging from retail to technology support services, demonstrated ability to create an outstanding customer service experience in any industry.